Email Timeline: Katerina ↔ Al Sarpong

Katerina sends the renewed insurance policy for the period Oct 2016 - Oct 2017.

Provides new email address: katerina@kgplondon.com and secretary@kgplondon.com

Al asks if building insurance is still in force for 2017/18. Has not received any renewal notification.

Mentions pipe problem causing leakage and staining to living room ceiling. Pimlico Plumbers have done costly investigatory work.

Notes it has been quiet from KG Projects since he moved in during 2016.

Katerina confirms insurance for 14 Carroun Road expired on 11 October 2017 and was not renewed.

Offers to forward details of insurance manager if Al wishes to renew with same company.

Al expresses disappointment that he never received notification about renewal.

"Surely it is better that as previously the case, we co-operate on this together as we are co-owners of a shared building?"

Requests manager's details.

Al cannot open Ground Rent attachment after three attempts.

Questions why invoices weren't presented more timely by KG Projects.

Mentions urgent repairs needed, so there will be a delay before payment.

Katerina explains insurance expiry date was on policy front page. Claims KG Project sent reminder by post when policy expired.

Suggests Al may do insurance directly from his account. Provides insurance company and manager details.

Offers to receive correspondence by email to avoid future issues.

Katerina sends Ground Rent invoice for discussed periods.

Asks Al to advise when ready to arrange payment.

Next Ground Rent invoice will be issued between 20th-25th March 2019. Offers email or post delivery.

Al agrees to pay first £250 by end of October, second £250 by end of December.

Requests timely notifications in future, happy to receive via email or post.

Al thanks Katerina for the insurance information.

Assures he did not receive any postal reminder about buildings insurance.

Happy to do insurance independently and receive future correspondence via email or post.

Katerina understands Al's situation and confirms the payment timeline is fine.

Asks to be notified when first transfer is arranged.

Ensures future correspondence will be sent via email and will personally monitor.

Al asks for account details to make payment today.

Katerina thanks Al for arranging payment and provides bank details.

Will notify accounting department about the payment.

"Paid!"

Katerina confirms payment was received.

Al confirms scheduled payment of £250 to reach KG Projects by Friday 4th January.

This covers the outstanding Ground Rent for Number 14.

Wishes Katerina a very Happy New Year.

Katerina sends Ground Rent Invoice for the period 25 March 2018 - 24 March 2019.

Requests payment preferably within the month.

"This has now been paid, Katerina!"

Al requests Ground Rent invoice for 2020 (not received), will pay by end of month.

Proposes paintworks for building in 2021 - windows and building features.

Asks about possibility of getting Numbers 14 and 16 legally split on Land Registry records to avoid confusion (currently listed as 14-16).

Al tries to contact Katerina regarding several issues including jointly considering double glazed windows for both flats.

Current windows are drafty during winter. Better windows would reduce energy costs and improve building appearance.

Understands Katerina is self-isolating.

Katerina confirms Al spoke with her stepson who occupies Flat 16.

Office is closed and not operating due to COVID-19.

No renovation works planned this year. Suggests discussing proposals when she returns to London.

Al suggests upgrading windows before next winter (Sep/Oct) or 2022.

Raises concern about addresses listed as 14-16 Carroun Road by Royal Mail and Land Registry - causes confusion with post and deliveries.

Requests yearly Ground Rent invoices via email or post.

Katerina sends Land Registry address documents and Ground Rent invoices for:

• March 2019 - March 2020
• March 2020 - March 2021

Apologizes for delay - office closed due to COVID. Returns to London around 25th April.

No objections to Al's internal redecoration works. No renovation/construction planned this year due to tight budget.

Al thanks Katerina. Will pay last year's Ground Rent now and this year's at end of next month.

Notes Lambeth Council has addresses listed correctly but Royal Mail and British Gas show 14-16.

Plans to change kitchen and bathroom this year. Says renovation works should wait until "next year" (2022).

Katerina sends new bank details for KG Project Ltd (NatWest account).

Asks Al to save details and use for future payments.

"Thank Katerina. I will reply properly to your other note on Friday - busy with work currently. It did read well though, and I think we are aligned."

Katerina thanks Al for understanding the delay with invoices.

Will try to fix the address listing issue with British Gas and Royal Mail.

Al requests receipt for first £250 paid yesterday.

Will pay the other £250 at end of month.

Katerina sends receipt for Ground Rent 2019-2020.

Al still awaiting receipt for payment covering 2020-21.

Katerina sends receipt for last payment.

"Thank you Katerina!"

Al notifies Katerina that he employed Solution Roofing Limited to perform emergency roof repairs above Flat 14. The roof had been leaking for years since he moved in (2016).

Al asks if the roof is part of what the freehold should be maintaining and requests ground rent invoice.

Katerina acknowledges the email and states she will check the lease.

Al clarifies he's not expecting major exterior renovation. The roof repair was essential as leaks could affect both flats (14 and 16).

Also mentions: Solutions Roofing identified brickwork issues under his windows causing condensation - willing to wait until before next winter.

Will review lease and continue paying ground rent, which he expects should be earmarked for essential maintenance.

Al requests a copy of the lease as he cannot locate his copy.

"No problem, I will be in the office at the beginning of next week and will forward to you a copy of the lease agreement."

"Are you able now to send me a copy of this document please?"

Al obtained lease from Land Registry and makes his legal argument:

Al's conclusion: The roof repair work should be funded by the freehold/landlord, not himself. Requests feedback by end of week.

"Thank you for your email. I will look into this and get back to you later this week."

"I haven't forgotten about your matter. I forwarded your email to our solicitor and awaiting his response (he is on his annual leave and comes back end of this week)."

Katerina proposes inspection of 14-16 Carroun Road, available after 19th September.

Al suggests solicitor review roof pictures. Available Friday 23rd September afternoon for inspection.

21 Sep: Al asks to confirm Friday inspection

21 Sep: Katerina proposes Monday 26th at 12:00

21 Sep: Al confirms midday Monday

23 Sep: Katerina reschedules to 11:40 to finish by 12:30

"Now that you have the relevant documents, please can you advise when this is likely to be resolved. I prefer for this not to drag out too long if possible."

Also mentions wanting the "freehold share" discussed sorted out (lower priority).

"I heard from our solicitor today they have found the original lease for Carroun Road, now they are looking into it."

Trying to book appointment ASAP and will contact Al after receiving advice.

"Following on from the visit you had planned with your solicitor, do you have a further update on this please?"

"Not sure why this is taking so long to resolve. We last spoke about this at least 4-5 weeks ago."

Katerina apologizes - she is away with distance and time difference making response difficult.

"The people who are assigned to manage and resolve it will be out of the office until January."

Wishes Al good Christmas and New Year, appreciates his patience.

Al expresses "disappointment" that January is nearly over without resolution.

"It's been nearly a year since the leak first occurred... both my flat and also Number 16 downstairs, would have been vulnerable to leakage damage if the roof had not been promptly fixed."

Katerina apologizes and explains the delay:

"I want everything to be done correctly and strictly in accordance with the terms of the lease and accounting requirements."

Spoke with him today - he assured he would be in touch with Al shortly in upcoming weeks.

KG Project's solicitor has questions before advising:

1. Was "Solar Roofing" the only contractor with whom you got a quote? How did you choose them?
2. Who is JS Whitbread?
3. Why did you highlight this payment when asked for evidence that Solar had been paid?

Correction: It was Solution Roofing, not "Solar Roofing"

On quotes: "I do not have any documented quotes but I did some ringing around and also went on to the My Builder website... Bearing in mind the emergency nature of the leak, I did not have much time"

On director: Sole director is Matthew Dean Eastwood - "Matthew was the first name of the senior roofer on site when the roof was fixed and it was he that asked me to pay the money to 'JS Whitbread'"

"Thank you for answering my questions. I have forwarded your reply to company's solicitor. I hope to get proper advice from them early next week."

"Given that over a week has passed away since your last note, do you have any further news from your company's solicitor please?"

Al reports urgent building issue: drainage pipes connected to the building have fallen off the wall at the back of 14, 16 and 16A.

Pipes back onto basement flat at 62 Fentiman Road (Ms Eleanor Henson). Water dripping from open pipe which hangs from top of building.

Requests swift resolution as this is causing inconvenience. Sent from iCloud address with photos attached.

"Whilst you have at least addressed the situation with the fallen pipes on the back wall, once again you are ignoring my notes (and previously my phone calls) on the subject of the roof."

Katerina apologizes again for delays. Confirms working with Mr. Stan Harris from Salaw Solicitors.

Writing to ensure Al received the email. Prepared to engage in discussion regarding roof works and other repairs.

"To confirm that I did receive Mr Harris' email and letter. In general, there was a lot in there that I thought made good sense and understood the situation. There were however a couple of points that I took issue with and made clear in my reply back to Mr Harris."

Supports idea of independent standing person to decide disputes, as long as person is "fit and proper".

Notes concern about how freehold has been managed - issue should have been resolved a year ago.

See Katerina-Stan Harris Timeline for detailed correspondence during this period.

Key events:

• 22 Jun: Stan Harris offers £500 settlement (rejected as "derisory")
• 5 Jul: Counter-offer: £978.75 total
• 10 Jul: Al reports new water stain, questions freehold share
• 4 Sep: Al claims lease is "out of date", requests independent mediation

Al reports issue with shared wall at back of flats - pipe fixed in December 2024 appears to be leaking again.

"Following the recent bad weather, including today where there has been some heavy rain in London, it would appear that the pipe or guttering is leaking onto the wall yet again."

Attaches pictures. Notes contractor warned there could be issues again. Requests return of contractors ASAP.

"I am still waiting on a response to my mail from last Saturday 19th July with regards to the leak that has sprung up along the party wall."

"We have had more bad weather this week and the problem has now exacerbated."

Requests same urgency as when Katerina assisted Eleanor Henson with pipe issue last year.